Paths to a Quick Solution
Over the last decade we’ve made more than 100 updates to our programs based on suggestions from users in more than 80 countries. In addition to more than 100 added features, last year users reported less than one bug per 2,000,000 documents created, a ratio we expect to at least double this year. Our Diagnose and Fix process below is designed to get a customer facing a problem up and running as quickly as possible. It offers three different approaches designed for differing customer needs. The approaches are based on more than 15,000 service calls over the years and are intended to solve a problem in 15 minutes or less. Each approach is designed for non-geeks, so have no fear.