Drop us an email explaining the issue. We’ll do our very best to respond promptly: typically within 2 hours on business days and 6 hours on holidays. Please:
- Always visit the Help! page first and follow its steps as appropriate
- Describe the issue with some real detail
- If you’re already a user, tell us what version of Word™ and TheFormTool or Doxserá you’re using
- With enough detail, we can generally have you up and running in less than 2 hours
We suggest email as the fastest, most effective route to help.
But, if you’re built to chat or have a need for 1000 licenses before noon, do feel free to call. Our Intelligent Document™ Sales Desk is generally available from 6 AM PT to 7 PM PT.
Service-oriented emails from existing customers get first priority, always.
5815 Lacey Blvd. SE #8626
Lacey, WA 98509
866 311 6000
available from 6 AM PT to 7 PM PT
Note that FREE service is available through email to
For best service, please provide the information developed by answers to the questions on the Diagnostics page.