Troubleshooting and Repairing a Single Form
Generally, it’s pretty simple
But it’s the ones that aren’t simple that we’ll remember
The first is where the software’s program tab isn’t visible in Word’s menu bar. For that, we’ll send you over to the appropriate section on the Early Stages page for suggestions on how to fix the problem.
The problem when the Questionnaire, Save/Load, and Fill commands don’t work is likely to be a Path issue. If it’s a new issue, what has changed with your computer (in Word or the Operating System)?
The Check Form tool is possibly the most valuable aid in TheFormTool family. It performs eight checks of a document, providing information about problems big and little. When there’s a problem we always, always use the Check Form tool first. We also use it frequently when developing forms, just to check the integrity and catch problems early
When you click Fill, the program starts to work but then stops midway through. What to do?
Open the copy of the form previously saved in memory and run the Check Form tool on it.
We call this Divide and Discover. Fortunately, it sounds much worse than it is and should take less than ten minutes.
Backup the copy previously saved in memory so as to prevent an accidental overwrite problem
If the one-half Form in Step One, above, works
The majority of issues we see where nothing is working are typically caused by user issues or by environmental problems involving virtual servers like Dropbox, Box, or Azure. Virtual servers can be useful tools when users want to share our programs’ saved Questionnaires, Answers or other internal program files but don’t have a physical network.Their own default paths can cause surprise connectivity issues. Dealing with them is not particularly difficult, but they do need special handling. The Knowledge Base has good articles on managing them at Using Dropbox, Box or OneDrive as a virtual network or Citrix Installations.
We are particularly unimpressed with Box and cannot recommend it.