The first is where the software’s program tab isn’t visible in Word’s menu bar. For that, we’ll send you over to the appropriate section on the Early Stages page for suggestions on how to fix the problem.
The second is where a specific feature or function is not working in any of your forms. This is exceedingly rare, but can happen when a form has been duplicated and used, thereby propagated an issue. We’ll treat this as a problem Feature; diagnose and correct it in one Form, then repeat the fix as necessary.