|We’ve tried all the big- and several of the small-name screen share and webinar programs. Each has a strength or two.It seems like the bigger names are getting a little long in the tooth. They tend to be overweight, inflexible, and not particularly friendly to the audience in terms of getting into the presentation easily.Our current favorite for webinar gatherings is from Fuze Meetings (www.fuze.me), which was recommended by a friend with the State Department. Fuze has a low overhead in terms of burden on the user and technical requirements. There’s no requirement for a reservation, either to call a meeting or to “drop in” on one. For those who don’t like adding more apps and can get along with one-way audio, it will run completely inside a browser. Fuze starts at free and moves up from there. It’s biggest drawback is uneven video recording quality; for that GoToMeeting remains the gold standard.If you’d like to experience Fuze and pick up a pointer or two on TheFormTool or Doxserá, join us in the Learning Curve any Wednesday morning at 8AM PT (1500 GMT).|
For our diagnostic work, where we need to see and remotely control a computer in order to help with a service issue, we’ve gone almost entirely with technology from Glance (www.glance.net). Glance is also low-overhead and user friendly, requirements for dealing with customers with widely disparate techno-skills and computer capabilities. Glance helps us generally keep even complex service calls inside our 15 minute window. In a particularly cool touch, at the end of a session it volunteers to remove itself from the customer’s computer. If only every program would do the same!