Through our Service Center we’re privileged to deal with thousands of users throughout the world. Sometimes they share their stories, and every once in a while we pass them on.
“B” is a document processor. She spends her workday completing litigation documents, one case after another in a seemingly endless procession of matters her lawyer-employer handles. It’s a great job. B telecommutes from home and can set her own hours each day as long as the work gets done on time and is absolutely accurate.
In our conversation it comes across that B is a stickler for detail. She is precise to the point of meticulousness. She’s also a thinker. She thinks about ways to improve her work product and enhance her job. A few months ago B discovered Doxserá and bought it for herself, and her professional life took a major new direction. That has changed everything.
The day B contacted our Service Center she was having difficulty with one of her Doxserá Sets, a complete package of litigation documents, ten in number, all the documents needed to open a case and see it through to the ruling. One particular form seemed to be the hangup, but a few minutes’ examination showed that an infrequently-used and typically ignored Word command had inadvertently been triggered and caused the problem. Once it was reset, B was good to go.
But before she left the conversation, she shared with us the story of her new life, of how cases that had taken an hour to prepare two months ago were now completed in 90 seconds. Now B routinely finishes eight hours of work in about 15 minutes. By putting in an intense half an hour a day, her production doubled. Her boss, though not privy to her secret, gets the benefit of a real bargain, twice the output at the same cost. B frees up nearly a whole day, every day, to tend to her birds and garden. And for frosting on the cake, B’s already near-zero error rate has fallen even further.
It’s a great story, showing how the massive benefits of increased productivity through technology can be shared between employee and employer, between employer and customer. It’s similar to stories we hear nearly every day, though most don’t offer the tangible detail that B’s tale tells.
As your mind wanders through all the ramifications of the improvements B has created — and its ambiguities too — ask yourself this question above all others:
Isn’t B exactly the kind of employee we’d each love to hire?